StandoutEssay Terms and Conditions
The use of this website constitutes the acceptance of the Terms and Conditions as set out below. If you disagree with any of those Terms and Conditions, immediately close this page.
By submitting the order form or payment, you confirm that you are completely agreeing to be legally bound by these Terms and Conditions which shape the entire agreement between you and StandoutEssay.com.
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Interpretation
In these Conditions:
“Website”: means StandoutEssay.com.
“Company”, “We”, “Our”: means StandoutEssay.com operated by , , , , , , .
“Conditions”: means the standard Terms and Conditions stated in this document as well as any other terms agreed between a Customer and the Company in writing.
“Services”: means the provision of writing services by the Company according these Terms and Conditions.
“Product”: means the written text produced by the Company, which can be a paper, an article, a press release, or any other document ordered and paid for by a Customer.
“Customer”, "Client", “You”, “Yours”: means the Customer who places an order with the Company and whose order and the payment for it are accepted by the Company. -
Products and Services
- Academic Writing – an original academic paper drawn up by freelance experts who transferred all rights and ownership to the Company concerning the Services. The academic papers provided are for non-commercial personal use only. Company retains all of its copyrights.
- The Customer is not allowed to pass off an academic paper as their own, as they do not hold the paper's copyright. All academic papers supplied to a Customer are only for research and/or reference purposes. Company does not tolerate, encourage, or knowingly participate in plagiarism or other academic fraud or dishonesty. We adhere strongly and abide by all copyright laws and deliberately do not encourage any customer to commit plagiarism or breach copyright laws. Customer accepts that an academic paper delivered to them is given only as a model, as an example for research use, and any text and/or ideas from our document which they borrow, refer to, or otherwise use in their own original paper must be properly cited and credited to this Website.
- Website Content – text, edited or written, intended for publication on websites that is drafted by freelance experts who transferred all rights and ownership regarding the Services to the Company.
- Text for publication on websites is transferred to a Customer who has the right to use the content in any way, including, but not limited to, the distribution, publication, reproduction and modification of the content. Text for posting on websites becomes the Customer's intellectual property.
- Editing and Proofreading – review of a document provided by a Customer that involves making revisions to and providing suggestions about content of a document with a focus on flow, overall readability, and accuracy of language.
- Copywriting – copywriting materials drawn up to promote an individual, concept or product / service such as advertising letters, promotional papers, created by freelance experts who transferred to the Client all rights and ownership in respect of the Services.
- Purchased copywriting materials are passed to a Customer who has the right to use them in every way, including, but not limited to, distribution, editing, replication and alteration. The copywriting content is the Customer's intellectual property.
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No Plagiarism Guarantee
- Prior to delivery of a Product to a Customer, a Company scans completed work for availability of duplicate copies online. If plagiarism in the work is detected, the work is revised.
- If a Customer discovers plagiarism in the finished Product, the Company agrees to completely refund the Order. The Company undertakes to return 100% of the total order if the Client can provide sufficient evidence of plagiarism in the paper. That may be: an independent plagiarism report with links to the plagiarized research, a Company report with links and correct notes for them which can clearly express the Client's plagiarism argument.
- The use of standard expressions and similarity in references cannot be considered a case of plagiarism and will be excluded from the estimate of plagiarism found in the Product. No Plagiarism Guarantee will not be applied in cases where the plagiarism estimate is minor, or where it is reasonably apparent that the plagiarism was detected as a result of a software error. Customer agrees that the decision by the Company regarding the exact plagiarism estimate detected in the Product is final.
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Delivery of a Completed Product
- Upon completion, a Product is delivered to the e-mail account that was used by the Customer when registering on Company’s Website. A product will also be available for direct download from the Customer Admin Panel.
- If a Customer does not receive a completed Product by the deadline, they agree to contact the Company to work with them to overcome the technical difficulties, if any, where a representative will assist them and help to receive the Product.
- Company will not be liable for any delays or technical problems in delivery of the Product resulting from any malfunction of Customer’s mail-server or Customer’s Internet Service Provider.
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Amendments to Completed Work/Free Revision Guarantee
- Company agrees that if a Customer believes that the work delivered does not comply with the initial instructions or guarantees provided on the website of the Company, a product may be modified free of charge. A request for revision shall be submitted in written form either by e-mail or through the Customer Admin Panel within 14 days of the date of delivery. If more than 14 days have passed since the delivery date, a Customer is assumed to be satisfied with the received product and is not eligible for a free revision.
- Revision time needed for a freelance expert to correct the work is excluded from the initial order deadline. A freelance expert might require extra time to deliver the completed work, which may be granted at the discretion of a Customer.
- If revision instructions do not fall within the initial order instructions or contradict the initial order instructions, or more than 14 days have passed from the completion date, a Customer can have the Product revised for a nominal fee that is set on an individual basis depending on the scope of work involved.
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Order Cancellation Initiated by a Customer
- A Customer agrees that once an order has been paid, a freelance expert is assigned to a project. Because of the specialized nature of the service, refunds will only be granted in the cases set out in those terms. In other cases, a refund or a discount is only made at the Company's discretion.
- An order can be cancelled at any time prior to submission of payment.
- If an order has been paid for, but a freelance expert has not been allocated to a project, whereas a Customer informed that they wish to cancel an order, a refund of 80% from the total amount paid by a Customer will be provided.
- If an order has been paid and a freelance expert has been assigned to a project, whereas a client has been informed that they wish to cancel an order, a refund of 40 % of the total amount paid by a client will be provided.
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Fees and Payment
- Company fees are shown on the Company's website for the services provided. Where a Customer requires a type of work that cannot be classified as a regular type of service provided on the Company's website, or where a Customer requires that their completed Product be modified in a manner that is inconsistent with the initial order instructions, a Company may set its own rate for the Service delivery.
- A Customer is invited to pay in advance for the order, given that the Company is reasonably confident that a freelance expert can be assigned to deliver the Product. If payment has been made in advance but the Company has not been able to allocate a freelance expert to deliver the work a full refund will be made in advance.
- If a Company agrees to provide a refund to a Customer, whether full or partial, the refund will be provided using the credit or debit card used by the Customer to submit the initial payment.
- If a Customer made a direct deposit to a Company’s bank account (Wire Transfer), the Company will offer a credit towards a future order to be placed by a Customer.
- All refunds are provided as stated in these terms or at the discretion of the Company.
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Money Back Guarantee
- The Customer will provide clear order instructions to the Company and ensure accuracy of all the facts about the Order. The Company will fully cooperate with a Customer, whereas a Customer will use reasonable care to make the Product as successful as a competent company expects.
- To be considered by the Company, a refund request must be provided by a Customer within 7 days after delivery of the Product in a written form either by e-mail or through the Customer Admin Panel. Upon expiration of the stated above timeline, a refund request will not be considered by the Company. All refunds are provided as stated in these terms or at the discretion of the Company.
- If a product is delivered with delay, the price will be recalculated towards a new deadline, since the price of the product depends on a certain delivery option and the price difference between the ordered and the final deadline will be reimbursed. The Company will not be held liable and will not fulfill a claim for refund should any of the following occur:
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Discounts & Points
- Seasonal offers provided by the Company can be applied on a per order basis and are not cumulative. A Customer may choose to make use or ignore a discount offer. A request to refund a discount will not be satisfied by the Company.
- Points provided by the Company can be applied on a per order and per customer basis and are not cumulative. A Customer may choose to expend or ignore the available Points. The Points may be used to cover a maximum of 50% of the Product total. Points are not refundable.
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Verification
- As part of the policy on fraud prevention, a Customer may be asked to pass a verification procedure that may involve confirmation of billing or order-related information by telephone or in writing. The Company shall initiate the verification procedure within 2 hours after the Company has received the payment confirmation. A Customer's inability to pass the verification procedure within a reasonable time, within 2 hours after the Company has received the payment confirmation, may result in a delay in the delivery of a completed Product.
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Inconsistent Instructions/ Lack of Instructions
- A customer agrees to provide full and complete order instructions, including all necessary additional files, materials and access credentials required to complete the order successfully. If the Customer indicated that they would provide additional materials for the order, an order will be paused by default right after payment has been made. This is done to ensure an expert can start working with all the required materials and information at hand on the order. Work on an order from a Customer will not start until all the necessary additional materials are provided. As soon as that happens, the Company will resume the order and take the necessary steps to assign an appropriate expert for it. The Customer verifies that the order’s status depends on the timely delivery of the additional materials, required for the expert and that the Company can’t start working on the order until all of the instructions are provided.
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Contradicting Instructions
- A Customer agrees to make reasonable efforts to give clear, concise and straightforward instructions for the order. Contradiction in order instructions may lead to delay of delivery of the Product. The Company will take the necessary steps to check with the Client on the instructions. Work on the order may be halted while clarifying the instructions. In case there were clarifications required for any of the order instructions, the Client will not hold the Company responsible and this delayed the final delivery of that order.
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Reasonable Support and Co-operation
- A Customer acknowledges that failure to provide instructions or guidance during the provision of the Service may delay the delivery of the completed Product and cannot be held liable for this delay. It is recommended that the email be checked from time to time to address any questions a freelance expert may have when working with the Product. Inability to check the messages and provide incorrect phone number contact may lead to a delay in the delivery of a completed product.
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Obscure or Rare Sources
- If the fulfillment of an order requires the use of obscure or rare sources not readily available to the general public, a Customer agrees to provide the materials or access credentials required to access the materials within 2 hours of receiving the Company's payment confirmation. Inability to supply the materials within the specified timeline may lead to a delay in the supply of a completed product.
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Revision Deadline
- If a Customer chooses to request a revision under the Free Revision Guarantee, a freelance expert will require extra time to deliver the completed Product. The case will not be regarded as late delivery under the Money Back Guarantee.
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Payment Upfront
- A Customer acknowledges that once an order has been paid a freelance expert is assigned to complete a project. Inability to provide payment in advance once an order form has been filled out on the website and a certain delivery deadline by a selected Customer may result in a delay in the delivery of a completed Product. The ordered deadline is only set off once we have received the payment and all the instructions required for the order.
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Customer Extension
- If a customer chooses to give extra time to an expert to deliver a Product, a new extended deadline is set based on which lateness, if any, is calculated.
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Privacy and Security
- The Company agrees that it will not disclose any information provided by a Customer when placing an order except for occasions when it is required by a lawful authority, and/or to pursue any fraudulent transactions.
- For an explanation of Company’s policies and practices related to collection and storage of information received from users of the Website, please, read the Privacy Policy.
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Prohibited Jurisdictions
- StandoutEssay.com does not advertise or provide services, guarantees, customer support, or website access to individuals or entities from “Prohibited Jurisdictions”, which are the following: England and Wales, the Republic of Ireland, the Commonwealth of Australia, New Zealand, Iran, North Korea, Syria, Sudan.
- Individuals and entities from Prohibited Jurisdictions are not allowed to use services provided by StandoutEssay.com. By using StandoutEssay.com’s website and its services you confirm that you are not currently located, are not a resident, and do not represent persons or entities residing in any of the Prohibited Jurisdictions.
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Limitation of Liability
- Under no circumstances will the Company be responsible for any indirect, direct, special, punitive, incidental, consequential damages or losses arising from the use of the Website or the Product delivered.
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Third Party Links
- The personnel of the Website or the Company may provide links to other websites or resources. The Company cannot be responsible for these resources being available and does not approve, certify or sponsor the linked sites. The Customer acknowledges that the Company is not liable for any direct or indirect damage or loss arising from the use of the linked sites.
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Amendments
- You acknowledge and agree that We may modify these Terms and Conditions unilaterally. We recommend that you review these Terms and Conditions as any such changes will be reflected in this section of our website.
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Governing Law
- The laws of Estonia, excluding its conflicts of law rules, govern this Agreement and your use of the Website. Your use of the Website may also be subject to other local, state, national, or international laws. To the extent that any action relating to any dispute hereunder is permitted to be brought in a court of law, such action will be subject to the exclusive jurisdiction of the courts located in Estonia, and you hereby irrevocably submit to personal jurisdiction in such courts and waive any defense of inconvenient forum.