FAQ
Most Popular Questions
What can you help me with?
Our service can deal with any type of academic assignment: from simple proofreading and editing to rewriting and crafting new papers from scratch. The difficulty of the task and its topic doesn’t matter.
What kinds of papers do you write?
We can write any kind of paper. Our team of expert writers are very experienced. This allows us to easily tackle academic writing, along with CVs, personal statements, articles, and blog posts.
I have a non-standard task. Can you help me with it?
There’s a bunch of other assignments we can complete, including presentations and infographics or answering test questions. If you have a non-standard task you would like help with, get in contact with our support team.
Is using your service safe?
Our clients' privacy is our top priority. Using our service is safe. We use the best encryption technologies to protect your information and we don’t share it with third parties. Our data transmission is secured by vendors like Cisco and Amazon, and the website is scanned daily by TrustedSite®.
How can I pay for my order?
To pay for your order, you can use VISA, Mastercard, or any other major credit/debit cards, as well as Wire and Local Bank Transfer, and AliPay.
Should I pay in advance?
We need to secure the payment for your writer, so you must pay in advance. There is the option to place an Inquiry Order to see if a writer is available to work on your assignment.
What can I get for free?
For every order, we can add a title page, outline, and bibliography free of charge. We will follow all your instructions and write a paper in a specific citation style, as well as check the finished work for plagiarism.
What are the perks of the 1st Class and Superior Service Plans?
1st Class and Superior Service Plans grant you access to our top-5 or top-10 writers. You are also provided with a personal account manager, customer support, and extended paper revision times.
Our Experts
Who is my expert?
Your writer is an expert with a Master's or PhD degree in your field of study and over 5 years of writing experience. Only 2 out of every 100 candidates that apply meet our high standards and join our team of experts.
How do I know that my expert is qualified enough and understands all the instructions?
We select the most experienced and skilled expert available to work on your assignment. You’re free to contact your writer to make sure that all instructions are clear and task requirements are followed. You can also request a draft paper before receiving the completed work.
Is there a way I can talk to my expert?
You can write a message to your writer directly from the order profile page. If you require an urgent reply, you can reach out to the support team.
Can I choose my expert myself?
Yes. If you’ve worked with a certain expert before and would like them to complete this new assignment, choose them at checkout. You may also wish to pick one of the top writers available.
Can I ask for your top expert to complete my order?
Yes, you may pick one of the top writers available if your Service Plan offers this functionality.
Prices & Discounts
How can I get a price quote for my order?
To get a quote, you can either start the process of placing an order or contact customer support directly. Please note certain factors affect the price, including deadline, word count, type of assignment, and study level.
Do you have any discounts?
Yes. Every new client gets 15% off their first order. Throughout the year, we have special offers and seasonal discounts, which we announce in our newsletter. There’s also a dedicated Discounts page, where new coupons appear regularly.
Order Placement
How do I place an order?
All you have to do is to fill out the order form. The whole process won’t take you more than 5 minutes. Select the required options, type in all the necessary details about your assignment, and move on to checkout.
What information do you need to write my paper?
You should provide all the information about the paper that’s available to you. The best way to ensure a successful order is to provide detailed and clear instructions for the writer.
How to give you all the instructions?
You can share them directly through messages, via email, chat, or by calling us.
What is the process for selecting an expert for my order?
We’ve implemented an AI algorithm for the most accurate selection of specialists for every order. If you have placed orders with us before, and liked the work of a specific writer, you can type in their writer ID when ordering to have them work on your new assignment. There’s also access to the top-5 or 10 writers with 1st Class and Superior Plans.
Order Management
How can I track the status of my order?
You can request that your writer send you a 1-page draft to make sure everything is the way you want it to be. Alternatively, you can contact your writer or support team to find out the status of your order. More advanced Service Plans allow you to get SMS updates on your order’s progress.
Can I change the order details after I’ve already placed it?
We encourage you to share all relevant instructions when you place your order. Reach out to us if you want to add extra details after your order is placed. If you want to change your order altogether after your writer has started work, this may incur additional charges.
What if I don’t like the paper draft?
If you notice something is wrong with the draft, contact us ASAP with your concerns. The purpose of a draft is to keep our customers updated. We will review the draft and take your comments into account in order to deliver the best paper possible, according to your requirements.
How can I get my final paper?
After the order is complete, you’ll get notified that the paper is ready to be downloaded. The paper can be downloaded via an email link or directly from the order profile.
When will I receive the paper?
When placing an order on our website, you set the deadline. Over 97% of orders are completed within your specified deadline. After receiving the paper, you can review it and get back to us if any changes need to be made.
The deadline has passed for my order. What should I do?
Get in contact with us. Perhaps the writer needs a bit of extra time to polish the paper or add some final touches. You’ll get compensated for the delay or you will be fully refunded if the deadline has passed and the paper is no longer needed.
How can I ask for changes to my order?
You have 14 days to request revisions, or if you use 1st Class or Superior Service Plans, you have 45 and 90 days respectively. Extra payment may be required if significant additions are requested.
I need specific sources for my paper and a certain citation style followed. Can you do this?
Of course! Our experts can apply any citation style to your paper. If one isn’t listed in the order form, you can attach the guidelines. If you have a list of specific sources to use for the paper, just type them into your order’s description. Alternatively, you can send them over in a separate document.
Guarantees
How do I know my data is secure?
We secure your data using the latest encryption technologies for storing and transmitting information. The website security is ensured with the help of TrustedSite®, Amazon, and Cisco. None of your personal data is shared with third parties.
Is it okay that I was asked to send you my login details?
Our experts may ask for your university student portal login details in order to check additional materials, instructions, or other essential information needed to complete your order. If possible, change your login information after the order is completed.
How do I know that you will follow my instructions?
You can request a draft to ensure your instructions are being followed.
Are your papers original?
We write all our papers from scratch, following your instructions. We then use a plagiarism detection service from a trustworthy vendor to ensure complete authenticity. You can order an official plagiarism report if you want extra proof that your paper is original.
Will anyone know I ordered from your service? Do you guarantee confidentiality?
We never disclose or share any personal information, including completed orders. If you’re worried about your privacy, you can go to our Privacy Policy page to learn more.
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